1. Services, not physical goods
We sell services and digital products, not physical goods, so there is nothing to ship back. In this policy, “return” means cancelling a service or purchase. Your rights under the Consumer Act of the Philippines (Republic Act No. 7394) and the Internet Transactions Act of 2023 (Republic Act No. 11967) are not affected by this policy.
2. Website plans and the Done-for-you plan
- Before work starts: if you cancel before we begin design or setup, we refund your first payment in full. Work starts when you approve the written scope and we begin working on it.
- After work starts: the first month’s fee and any starting fee are not refundable, because work and third-party costs have already begun.
- Monthly fees: fees for a month that has already started are not refunded or prorated.
- Minimum term: plans have a 6-month minimum term. If you cancel early, the remaining months of the minimum term are still due unless we agree otherwise in writing. After the minimum term, you can cancel with 30 days’ notice and you will not be charged again after that.
3. One-time services and add-ons
This covers logo design, extra pages, landing pages, SEO setup, e-commerce setup, integrations and custom projects.
- Cancel before work starts: full refund.
- Cancel after work starts: we refund the part of the fee for work not yet done, based on the milestones in your scope. You keep anything already delivered and paid for.
- After a deliverable is delivered and approved, it is not refundable. If something we delivered does not match the agreed scope, we will fix it at no cost.
4. Domains, Google Workspace and other third-party costs
Domain registrations, Google Workspace licences, paid plugins and similar costs are paid to third parties on your behalf. Once purchased, they cannot be refunded, because the providers do not refund us. The domain and licences stay yours.
5. AI in Your Business course
You can ask for a full refund within 7 days of purchase if you have not completed more than one module. After that, or once you have completed more than one module, the course is not refundable.
6. AI training sessions
- Cancel at least 3 business days before the session: full refund, or move it to another date.
- Cancel less than 3 business days before: we will move the session once at no cost. Fees are not refunded.
- If we need to cancel, you choose a new date or a full refund.
7. VCFY Business Kit (self-serve)
Pro plans at kit.vcfyit.com are paid in advance and do not renew automatically. Fees already paid are not refunded, except where the law requires it. See the Business Kit Terms of Service.
8. When we always refund
- You were charged twice, or charged the wrong amount.
- You were charged for something you did not order.
- We cancel a service or cannot deliver what we agreed. You get back the part of the fee for work not delivered.
9. How to request a refund
- Email [email protected] with your name, invoice or payment reference number, payment date and the reason for your request.
- We confirm we received it within 2 business days.
- We tell you our decision within 7 business days.
- Approved refunds are sent within 7 business days to the original payment method (card, GCash, Maya or QR Ph) through PayMongo, or by bank transfer for other payments. Your bank or e-wallet may take up to 15 more banking days to show the refund.
Please contact us before filing a chargeback with your bank. Most issues are faster to fix directly. If you disagree with our decision, see our Dispute Resolution Policy.